Hi Jack,
As you had suggested in one of your radio ads, I went out to the market first (checking out Spence and one other retailer) – then came to Omni. I visited your Heartland store last Sunday. This was helpful and friendly and I placed a deposit on a diamond engagement ring. Yesterday I was in to confirm the sizing and I should be picking it up next week sometime.
I wanted to thank you and your organization. I believe I received a fair price for the product and I’m anxious to present it to my future wife.
Thanks again!
Dan

Dear Hillel,
I got my ring, and have left another one with Gary to be re-sized. Your service is amazing, your staff is wonderful, and I'm a very happy Omni customer.
Thanks you for your care and concern.
Dan V.

Good Afternoon, Jack:

I don't know if you will remember me, but I am the one who met you in Oakville, and you were gracious enough to allow me to purchase a diamond ring on time. I have often meant to contact you since then, but have neglected to do so.

I want to thank you for what you did for me, and for the confidence that you placed in me. My fiancee is delighted with the ring as well!

I am pleased to tell you that I have given a cheque to Sam to pay the balance in full at the end of the month. Now I need your help with bands (not financial). You showed me a couple of wedding bands (from your bag of goodies) that would match the diamond perfectly. My fiancee is off this Thursday, and we will be coming through Toronto. I was hoping that we could meet with you for just a few minutes at one of your locations sometime Thursday morning. We are getting married May 1st, so time is running on us.

Thanks again, Jack. I hope to be able to see you Thursday.

H. P.

Jack

Thank you for your time and your feedback. You are a CLASS ACT and it is a pleasure knowing you.

Steve

Jack
The commercial that has your daughter tell of how you gave a woman $600.00 for a watch that she was only offered $25.00 from the crooks who buy gold is a great commercial Jack I am still getting the Free Fuel Center gas cards from John A. He has been good about getting back to me when I email or call him and I have received most of the Free Gas cards up to now. I really appreciate you offering to just give me the $500.00 to pay off the frustration I went through in the beggining and for several months to follow, but I did not feel right in you having to pay off their incompetence.
Thank you for your consideration in the past with the Free Fuel Center promotion and for the Very nice earings I purcased for my wife to get the promotion. Steve B.

Hello Jack:

I just wanted to thank you once again for your assistance. Rosemary is very happy with her new ring and is impressed with your professionalism and empathy.
I look forward to dealing with you, your staff and your stores in the future.
Regards,

Gene Gouthro

Hi Hillel,

I just want to say thank you for the help and service your staff have provided me, you might remember I am the auction winner from last Friday. My fiance and I are very happy with the diamond engagement ring purchased this Valentine's day. In addition I like to mention your new employee Quentin from the Bathurst/Glencairn location, he was very helpful during the process.

Cheers,
Paul

Hi Hillel,

I just wanted to pass along a quick note with my sincere thanks for all your help in selecting the "perfect" diamond for Annie!

Here's for hoping she says yes ...

Thanks again,

Chris

Hi Hillel
Thanks for following up with my recent ring purchases. Aside from the one that Tony got for me that is absolutely stunning (many compliments indeed), I am very happy with my wedding band and engagement ring. It's amazing what a new setting will do for the center diamond ..... twinkle ....twinkle. To be honest with you, I am very distracted by hands lately. I can't help but look down every so often to admire my rings, it certainly puts a smile on my face. A job well done. Bravo!!
Sincere thanks and I hope to see you soon,
A.P.

Hi Avi!
Merry Christmas to you!
On Tuesday night at about 9:30 I proposed to my Lisa. She was surprised that I had a ring. :-)
It is the most beautiful ring she could imagine. She can't stop looking at it!
Thank you,
You helped to make our dream come true.

Very thankful,
Kevin

Hello Jack,

My name is Alex. I would like to thank you for resolving the issue with the cash certificate at the Keel location today!

Also, your staff members were very patient and allowed us to take our time in selecting the items that we bought with the certificate, despite the fact that the store was so busy. In hindsight, I realize that this was not a good day for redeeming a certificate, however I moved to Niagara Falls, and come to Toronto once every 2 months or so; and today was one of those days.

Also, I wanted to thank you and your company for running the Radio Shopping Network every Wednesday, on the Bill Carroll show. I am a 23 year old professional, and cannot afford to spend thousands on jewellery, however due to the RSN I am able to buy some beautiful gifts for my girlfriend and look like a hero. I even sent some jewellery as a Christmas gift to my mom in Ukraine, and she absolutely loved it. Also, I was able to pick up a beautiful Bill Carroll watch for myself a couple of months ago, that was truly a killer deal!

Thanks once again, I look forward to visiting the "Java and Jewels" restaurant at the Bathurst location on my next visit to Toronto.

Continue the great work! Happy Holidays to you and your family and everyone at Omni Jewelcrafters!

Sincerely,

Alex T.

Dear Hillel: Dan and I would like to thank you for helping us select the perfect wedding rings! We're so happy with the choices, and with OMNI. You folks really know your business and it's a pleasure spending time with you. You can be sure we'll be seeing each other again.
Warm regards,
Pat and Dan

Jack
I purchased a tennis bracelet from you on the radio offer the week before Christmas.
I was very hesitant paying for something before I saw it.
However, I treated myself to this gift before Christmas and am very happy with the purchase.
I had the pleasure of meeting your wife at the Bathurst St store when I picked up my bracelet and browsed for other items.
She is lovely and a great salesperson for your business.
Happy New Year.

Mel M.

Good Morning!
Just back from your sale at Mavis. Arrived before 8 and didn't have a long
wait at all (in fact I think when you got there, the line moved right
along). Love the bracelet & delighted we got up early to get it in person.
You have a wonderful store and a very nice staff.

Best,

Sarah

Done! Thanks!

I’ve got to tell you that the experience from email to handshake was incredible. The young guy at the Bathurst / Glen Cairn location was outstanding. He too recommended the 1 cw studs. He educated me enough to make me comfortable; but not enough to confuse me and I was out of there in 10 minutes. Most importantly, he made the experience fun.

I still know very little about earrings; but, I know people and the young guy behind the counter at Java and Jewels is an outstanding asset to your company.

Thanks again for the help and have a great holiday season.

I’ll be back.

Brian

Hi Hillel,
thank you for not leaving a message not to spoil any surprise, i had the pleasure of doing business with you about 2 and half years ago with when i purchased a diamond ring set from you for my wife(rose).
She loves it and get's many many compliments. I am leaning more towards the 1 ct diamond studs. I will call you tomorrow morning to discuss.
thank you,
Rob W.

Hello Mr. Berkovits:

I am wearing my new Eternity ring, it is just lovely. The diamonds are beautiful, and Gregory says altogether there is a "carat" on my finger. I have wanted one of these rings for so long.

Gregory and Sonia were very nice to me for sure and I am glad Gregory phoned you for confirmation. I assured them I would come again.

Mr. Berkovits thank you so very much. You have turned a very unhappy situation around so nicely and as you have said it helped you too.

My dream happened to-day thanks to you.

Yours sincerely,

Marg. D.

Hi Hillel,
I’m writing you today to introduce you to my best friend Chris (copied above). He has finally decided to take the plunge and propose to his girlfriend but before that happens he needs to find an engagement ring. He knows how happy I was with my purchase and he asked me if I could introduce you two.
Chris – now all you need to do is find some time to go to the store.
Jeffrey N.
Category Specialist - Ink and Toner
Staples Canada

I picked up a ring last week that I won by auction I love it.

Lisa B.

Hello Mr. Berkovits,

I’m delighted to tell you I picked up my earrings from Omni Jewelcrafters (Keele Street/Hwy 7 location) yesterday 27th August. There’s no way I can tell the difference between the original earring and the replacement, so I couldn’t be happier and I got exactly what I was looking for. Alex kept me right from the get-go – do it once and do it right – a man of my own heart. Marty called on Wednesday and left a message to say my earrings were ready for pickup – fantastic turnaround time. I had a lovely chat with the gentleman who buzzed me into the store about adding another diamond to my engagement ring. He went one better by suggesting a ½ CWT to add to my two x ¼ CWT and a new setting – I like his way of thinking! He even showed me what it would look like – just gorgeous. I’m gently working on my wonderful husband to make that one happen – one thing at a time! I hope this is the start of a long and happy relationship with Omni Jewelcrafters. I felt very comfortable dealing with your expert and friendly staff and would have no qualms about returning to Omni for any future purchases.

Thank you for your help. Hope you’re enjoying your holiday.

Best Regards

Elaine D.

Dear Jack,
I cannot tell you how impressed I am with you. Not only for your fast response but also that you are taking this seriously. You have already moved up the ladder in my book! I will return.
Joy Vezina

Hillel

Thank you for both your time and expertise in helping me with the auction process this morning. It was a pleasure speaking with you and your approach was refreshing. Look forward to seeing the "fruits of our labour" when I pick up the earrings as this is the first time I have bought sight unseen.....which speaks volumes.

It was also very kind of you to extend an invitation to contact you directly, after discussing the tennis bracelet that was featured in the Star Auction page this week. Looking forward to finding something along the same lines with the same added bonus of value, any suggestions or thoughts please do not hesitate to contact me.

Hopefully something will come up that might fit the bill, in the meantime take care, many thanks again and God bless.

Helen

Hello.

On Monday I brought my wife's eternity band to the Heartland Omni
location to drop it off for repair as per your email to me on Sunday.

I have it back in my hands already ... Thursday.
Very fast.

The service at the Heartland store was excellent as was your service
at point of sale and your replying to my question a few days ago.

My entire Omni experience continues to be most impressive.

Thank you (and your staff at Heartland) very much and I assure you
that I will only shop at .. and will refer all I can to ... Omni Jewelcrafters.

Hi Boss's!
I just wanted to let you know how much I have enjoyed working for you and the Omni Family. I have made friends for life.We work together as a team to offer customers the best prices and the best service. Omni has a non-corporate appeal that makes people feel comfortable and welcomed.
Jack,Thank-you so much for everything
I wish everyone at Omni all the best!
Lisa-Marie

Dear Jack,

Thank you so much for all the time you've taken with my request to see this ring. I was in your Oakville store again on Thursday and I saw the setting (minus the sapphire) and, while it is absolutely stunning, I decided that one of your other rings looks better on my finger. Sherri has been wonderful and has organized for the ruby in the ring that I like to be replaced with a sapphire, and I absolutely love it. So, thank you again for your time, and for all your wonderful jewellery that made my decision a very tough one!

Happy Victoria day.
Regards,
Joanna L. B

Hello Jack,

I have been listening to you ever since you started advertising on the mighty 1010.

I have always listened to your auction but have never bid. But today I find myself looking for a gift for my wife who is 8 months pregnant. What better way to say I love you to your with then with jewelry? That's why I would like to bid on your current item.
Taso T

Dear Jack
Just a few words to thank you for having the Christmas special ....Purchase $1000.00 worth of merchandise & recieve a free cruise to the Bahamas. I was sort of sceptical of such a freebie for merchandise I needed anyways.
Three months later, I called you about it & you put me in touch with your cruise & vacation Specialist John Arancibia who took it upon himself to arrange not only the cruise but a southeastern tour that would knocks your socks off. The cruise was wonderful 4 nights & 5 glorius days on a beautiful cruise liner the Norwegian Sky. I could go on & on about how great a vacation we had but the real reason I'm writing is to tell you how impressed I was with excellant service I recieved when I was in your Keele St. store,The elderly gent was very accommidating & experienced , I liked him Immediately. I know that with the smiles I got Christmas morning, made it priceless & when the gift giving was finally over I was able to give my wife a cruise, she thanked me over & over & over again, So THANK YOU JACK I shall become a loyal & frequent customer,

I just received the pearls and I am thrilled!
Bill Carroll and Omni just found a new customer for life!
Thanks

Rob,
Thank you again for the help.
The results,once again,are spectacular.
Both Mary & I are delighted, and I expect John also will be thrilled.
Thanks for your guidance & suggestions.
A pleasure,as always,working with you.
Tim & Mary

I just love my bracelet!
Do you have any more in stock at the $99 price point?
My cousin in Ottawa is interested.
With thanks

Dear Omni

Just wanted to comment on the great service I received from Angelo Sevastakis at you Oakville location. Angelo took the time to help me select a special gift for my wife…….I appreciate it.

Happy Holidays!

Scott.

I bought a diamond ring from Robert at your Bathurst st. store a couple of weeks ago and I just wanted to tell you about the great experience I had. I found it to be an exciting, entertaining experience to say the least. I found him to be the most informative salesman i have ever met and I have been buying jewellery for years from Mark Lash. Before I knew it i gave him my credit card.. i found it painless and rewarding at the same time. I have a sporting goods store and i only wish I had people like him working for me. He not only upsold me, he did it in a tactful, professional manner. He was the ultimate in dynamic salesmanship. His knowledge was second to none. You certainly have a "gem" on your hands and good people allow an owner such as yourself to grow. I haven't dealt with others in your company but I will only deal with Omni in the future. Again, thank you for the rewarding experience.

Yours Truly,
Jeremy

Hillel,

I've been so busy since returning from Las Vegas this is the first chance I've had to let you know that my plan was executed flawlessly. I was able to keep my secret until we finished our romantic dinner at Bartolotta Ristorante di Mare. I then started into my little speech and slipped the ring box out of my pocket, opened it and popped the question (there was no room to go down on one knee so I had to improvise). She was totally speechless when she saw the ring - it was an absolute home run. Of course she said yes and the rest of the trip was a blur. ......... Liz loves the ring and said I couldn't have picked a better or more appropriate one.

Thanks so much for your help in the selection. With the little bit of information I gave you, you were able to narrow what is truly an overwhelming number of choices down to a manageable few. I could not have made the right selection without your guidance. Rest assured that I will continue to be an Omni customer.

There is one minor issue that I need your help with. Yesterday Liz noticed that one of the small stones in the setting is missing. She's not sure how it fell out as she doesn't remember bumping it. In any case, I will drop by sometime this week so you can repair it. That is if I can get her to take it off her finger for a while!

PS - even the size was right on. She was amazed at how I could know her ring size. I told her that I measured her finger when she was asleep. That sounds better than telling her that I fit in on my finger and then guessed.

Best regards,
Wayne

Jack:

A few years ago I walked into a local Jewellery Chainstore to buy Ava a bunch of Swarovsky crystal (she collects them). I am in construction and was wearing my work clothes. I had a hard time getting anyone interested in serving me because, I suppose, I didn't look as if I had much money to spend. I left the store and walked down the mall to another jeweller where I spent over $1,000 on "stocking stuffers". I went back to the Chainstore and asked for the manager. I told her I had just bought these items, showing her the crystal to which she said
"These are not from my store", to which I replied "No they are not, but they could have been" and told her the story. She reacted with total indifference so from that date to the present, that Chainstore has never received any business from us.

The reason I am telling you this is because, when I went with my wife for the above ring at Omni Jewel Crafters, I was not particularly well dressed either, but was not judged by Eloise. She treated us as potential clients regardless of my attire or appearance. You have loyal customers in Ava and I and I thank you.

Roy

Ava

Many thanks for the quick delivery of the two 1.5 Carat Tennis Bracelets...They were a pleasant surprise and did not look like I had expected. The first one, a gift for my sister, was really loved. The second one I hope to give to my niece for her Secondary School graduation. What a wonderful experience and I will certainly be mak your family.

With Sincere Thanks,

Sandra

Hillel,

A belated thank you, for all your assistance with my recent purchase. The time you took assisting me with the purchase of the ring was greatly appreciated. The ring was exquisite. I gave the ring to Jennifer in Hawaii.

Our friends from California were with us and commented on the design and uniqueness of the ring. The compliment comes from someone who designed his wife's engagement and wedding ring. Jennifer loves the ring and gets compliments daily. After the earlier purchase of the bracelet and the ring, I am afraid to let her know where your store is located.

My heart felt appreciation for everything.

Regards,
Clifford

You get plenty of these e-mails I am sure. Yesterday I went to the Mississauga Omni Jewelry store to look for a watch for my wife for Valentines day. I was very impressed by the store, clean, well lit, and the staff was very friendly.

I asked to look at the watches, and was immediately shown the various styles of Woman's Watches. I quickly decided on the black leather band, black faced Diamond watch and asked to purchase it.

I was shocked at how quickly I was out the door, no attempts at up selling, no lengthy "delays" looking for the box to make me look at the other store items (which I looked at and were impressive). I was out the door in less than 10 minutes, and will return on my next purchase her birthday's not to far away.

Thanks for letting us know about this beautiful watch and great deal. I'm sure others will be saddened when it ends.

David

Dear Mr. Berkovits,

I'm a long time CFRB listener and have hear your radio commercials many times.

I purchased a Bill Carroll signature watch for my wife as a Christmas present. I know zero about jewelry and watches so trusted you and Bill Carroll to do the dirty work for me. May I simply say that the watch was a great hit. She loves it. Thank you for helping me make my and her Christmas.

I look forward to shopping at Omni again.
Keith

Good evening Hillel,

Well we hit the grand slam with that stone, she was reduced to tears again. You helped me in such a big way. To you and your family i really thank you for the extra effort in time, education and most importantly being realistic.

I know you hear this often because i have heard others say it in the store. I truly mean this you have won a friend and i would like to take you for lunch in the near future and needless to say, for always you be the only place me or my family will do jewelry business with and i will tell anyone interested about how great you guys are.

Thanks so much for everything, and to your staff (i think it was Lazo) for sitting with my boys today while in the store.

Your Friend,
Joe

Jack,

I just wanted to thank you for all of your help with Dawn's engagement ring. I appreciated the time that you and Rob took in guiding me (a diamond neophyte) to select the perfect gem. Needless to say, Dawn said yes, (which made for a truly special Thanksgiving) and we have set the date for August 18, 2007. Jack, you are a credit to your industry and I want you to know that we will definitely be back to select our wedding bands. Thank you once again and please understand that Rob is truly a one of a kind gemologist (both personable and professional) and employee.
Sincerely,
Douglas

Dear Jack,

This email is in regards to an experience I had with one of your stores and employees. It totally a positive one. I recently purchased a ring from Allan at the Heartland Center. He made me very comfortable with the whole "getting married" situation, and also with the big purchase. Me and my family have a retail business and I can honestly say to you that you should be lucky to have a great employee like him.

This was an A+ experience! I am only the second of a large group of friends to get engaged. I will be putting in good words to my buddies about Omni/Allan. My proposal went smooth and we will absolutely be coming back for our wedding bands.

Just thought I would tell you. I know we always enjoy hearing our customers say good things about our store and employee's.

Thank you,
Geoff

Jack,

I came in today and picked up pendant, I must say it is exactly as I had envisioned. I am not sure exactly who I was served by but it was a very pleasant experience.

I have bought jewelry for my wife in the past but always felt pressured and or unimportant because I wasn't spending $$$$$. The gentlemen that helped me, made me feel that I was #1 and that means a lot to me.

I will continue to shop at your store in the future,

Thanks again for helping a guy out get that perfect gift for my wife on this mothers day.

Shawn

I wish to sincerely thank you and your excellent staff for the great deal we were offered for my daughter's diamond stud earrings on Thursday. We visited your showroom on her 20th birthday. I wanted her to be completely satisfied with the gift of her choice. Your staff and your great prices made that birthday wish for her come true. (I am also pleased that there were some extra pennies for Mom to spend on herself - I adore the lovely pearl necklace I also bought! )

Thank you again. I'll be back.......next time with my shopping list!!!

by the way -- the enthusiastic tempo of your most recent commercial is memorable....fine, just fine!

Marion