FAQ

What is your return policy on purchased jewellery?
If you are unhappy with your purchase for any reason, contact us within 30 days of your purchase through your preferred method. Have your invoice number, name, contact information, and reason for return ready and we will be happy to help Click here to access our contact page.
What are your shipping rates?
We offer a flat rate shipping rate across Canada. This ensures quick turn around times for our customers that are minimal and predictable in price.
What is your online payment method?
Our preferred online payment method is PayPal. This allows for mutiple ways to pay coupled with world-class security. If there is an alternate payment method you would prefer to use, contact us directly.
How can I be sure that I'll love my purchase?
We always strive to make sure our customers are happy with their purchase. If you are unsure about a piece you see online, feel free to drop by one of our in-store locations to see our jewellery in person. Seeing is believing! To find an Omni Jewelcrafters location closest to you, click here.
Does Omni have jewellery in my price range?
We carry jewellery of all types. We have jewellery of various prices comprised of many different types of metals and gem stones. If you can not find what you're looking for online, don't worry! Contact us and we will be able to help you find the jewellery of your dreams.
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